(Shipping Address Only - No Showroom)
10755F Scripps Poway Pkwy #401
San Diego, CA 92131
All Russian Brilliants® fine jewelry is handmade especially for you by our team of fine craftsmen so fulfillment times may vary. If you have an important occasion coming up soon we will do our very best to expedite your order to insure you have your new Russian Brilliants fine jewelry in time for your special event. In some instances a $50.00 to $75.00 rush fee may apply. Just give us a call to discuss your individual needs.We appreciate your business and the opportunity to serve your fine jewelry needs.
We offer Free FedEx Ground® shipping on all US orders excluding Alaska and Hawaii. Does not apply to repairs, warranty stone replacements, special orders, custom items, or return shipping of third party jewelry.
For your security we ship "Signature Required." If it’s difficult for you to be home to sign for your package, we can ship to a nearby FedEx location where your item will be held for you to pick up.
For repairs and cleaning on third party jewelry, we offer FedEx Insured Standard Overnight, 2-Day or 3-Day shipping.
Russian Brilliants ships international orders by FedEx International Priority Overnight, with signature required.
International delivery times vary due to customs processing in your country. Russian Brilliants® cannot provide an accurate time estimate for packages to clear customs at the country of destination. Please contact your local customs office for an accurate time estimate.
Packages may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) by the recipient’s country. These additional charges are the responsibility of the customer. Customs policies vary depending on country. Please contact your local customs office for details on fees and processes.
If you refuse to pay the customs fees when your order arrives, the shipment will be considered a return. In this case, you will be responsible for any return shipping or importing fees imposed on Russian Brilliants either by FedEx®, or the importing country. Provided it is received within 30 days of purchase, your orginal payment to Russian Brilliants will be refunded, minus shipping and any fees incurred for the return.
We are confident you will absolutely love your Russian Brilliants fine jewelry. However, if for any reason you are not completely satisfied with your order, you can return it within 30 days for an exchange or complete refund, less shipping.
Russian Brilliants has a 30-day refund/return/exchange policy. The 30 days begins on the date you receive the package from Russian Brilliants. Returned packages must be postmarked within 30 days of receipt. Shipping costs and bank wire transfer fees are non-refundable. Sales with free shipping will be charged the applicable rates.
To ensure all Russian Brilliants jewelry and stones are in excellent condition and free of any material defects, each item is examined carefully by at least two Russian Brilliants professionals prior to shipping. When items are returned to our office they are again examined to insure they are in their original condition.
In order to qualify for return, all items must arrive in their original condition, and be accompanied by all documentation. Please note that any special order or custom designed jewelry, as well as any jewelry that has been laser inscribed, engraved or altered in any way cannot be returned, refunded or exchanged. Stones returned with damage of any kind, whether shipped loose or set in jewelry, will result in a charge of $75 per carat in accordance with our Lifetime Warranty. Jewelry returned showing signs of wear or damage will result in appropriate repair charges.
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